Returns and Refunds
Your Mimi-Jane Millinery hat or headpiece is made with great care, love and attention.
Refunds will not be granted for millinery purchases (including for change of mind) unless the millinery is faulty or defective, so please choose your millinery carefully.
All millinery items are carefully inspected and photographed before dispatch. Mimi-Jane Millinery accepts no liability for millinery damaged in transit by a third-party. If your millinery item is faulty or defective, please return it to Mimi-Jane Millinery within 3 days of delivery. Please then contact Mimi-Jane Millinery to advise of your claim for a refund.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned millinery item. We will also notify you of the approval or rejection of your claim for a refund.
If your millinery item is returned marked by makeup or hair products or damaged in a similar manner, Mimi-Jane Millinery reserves the right to reject your claim; in part or in whole.
If your claim is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable):
If you haven't received a refund yet, first check your bank account again and speak with your bank to ensure that the refund has not been received (it may be that your bank has received the payment but that it has not yet cleared into account).
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, you should mail your product to: PO Box 3031 Rundle Mall South Australia AU 5000
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.