Returns and Refunds
Your Mimi-Jane Millinery hat or headpiece is made with great care, love and attention.
Refunds will not be granted for ready-to-wear or custom millinery purchases (including for change of mind) unless the millinery is faulty or not fit for purpose, so please choose your millinery carefully. Please also note that the colour depicted of the millinery may differ between devices and the millinery not matching your outfit does not constitute a fault or it not being fit for purpose. You are encouraged to personally visit Mimi-Jane Millinery’s studio with your outfit to try on a number of styles to ensure that you are satisfied with your purchase.
All millinery items are carefully inspected and photographed before dispatch. Mimi-Jane Millinery accepts no liability for millinery damaged in transit by a third-party.
If your millinery item is faulty or not fit for purpose, please return it to Mimi-Jane Millinery within 3 days of delivery. Please then contact Mimi-Jane Millinery to advise of your claim for a refund.
To return your millinery, please mail it to the following address using item tracking:
PO Box 3031
RUNDLE MALL SA AUSTRALIA 5000
Take care to pack the millinery using the original box and internal packaging used by Mimi-Jane Millinery. Please note that you will be responsible for return shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned millinery item. We will also notify you of the approval or rejection of your claim for a refund.
If your millinery item is returned marked by makeup or hair products or damaged in a similar manner, Mimi-Jane Millinery reserves the right to reject your claim; in part or in whole.
If your claim is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds (if applicable):
If you haven't received a refund yet, first check your bank account again and speak with your bank to ensure that the refund has not been received (it may be that your bank has received the payment but that it has not yet cleared into account).
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org